1,400 global travel managers share concerns

Friday, 19 Jul, 2013 0

A new study of more than 1,400 corporate travel managers in Asia, North America, Latin America and Europe has found that almost half (46%) have global travel programs in place to ensure consistent policy enforcement (67%), manage risk (67%), compile program data (61%), and negotiate with suppliers at a global level (60%).

More than half of those surveyed worldwide (54%) said travel management companies (TMCs) have increased their knowledge of local issues around the world.

The travel managers said global travel programs help strengthen relationships with preferred vendors (75%), improve adherence to approved booking channels (68%), and communicate travel policy to employees (67%).

Each region had its own special issues, though. The greatest challenges to global travel policies revolve around cost savings and reporting technology, and safety and visa issues also ranked highly.

In North America, travel managers’ biggest challenge was airline ancillary fees, cited by more than half (57%) of respondents.

In Europe and Asia, the biggest concerns were hotel costs (46 % and 49%, respectively) and a lack of GDS information on ancillary services (41% and 49%).

Latin American travel managers were concerned most about traveler safety and visa permits (51%).

The study was conducted by the GBTA Foundation, the research arm of the Global Business Travel Association, and Egencia®, the business travel company of Expedia, Inc.

The full results will be shared at the GBTA national convention in August 8.

For more information, go to http://[email protected].

Cheryl

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