United Kingdom
United States
Asia Pacific
24/7 for FCm
FCm Travel Solutions has launched an out-of-hours service.
The service is headed by manager Michelle Harrison, who previously ran the Guild of Travel Management Companies’ out-of-hours department before it was closed earlier this year.
FCm previously used the GTMC service, but decided to set up its own when the Guild closed the facility.
The out-of-hours service is manned by a team of seven people who have undergone training in customer service and telephone techniques at the FCm Training Academy.
As well as processing bookings and making changes to itineraries, the team will be able to provide incident reports overnight, ready for when branch managers arrive in the office, giving them information on anything from whether there is fog at Heathrow or a serious accident which will affect client travel.
By Lisa James
Phil Davies
Tony from Gatto’s Pizza on Columbus’s Unique Pizza Trail
Sophia Hyder Hock on Global Social Inclusion in Tourism
Sustainable Tourism: Don Welsh on Community Values and Global Collaboration
Jane Cunningham: Enhancing European Engagement in Tourism
Kristin Dunne: Navigating Destination Strategy
Revolutionizing Mobile Connectivity: Boris Bijlstra on HUBBY eSIM
Capturing Glasgow’s Vibrancy: An Interview with Susan Deighan, Chief Executive of Glasgow Life
Lebua Hotel & Resorts: Rajan Khurana on Hospitality and Bangkok’s Charms
Sustainable Tourism and Growth: Insights from Chiravadee Khunsub from Tourism Authority of Thailand
Revolutionizing Travel: SmartSIM USA’s Dale Takio Unveils the Power of E Sims
TravelMole Interview with Hishan Singhawansa, Deputy CEO of Cinnamon Hotels & Resorts, Sri Lanka
Unveiling the Essence of Magari Tours: A Dive into Authentic Italian Experiences
EU airports bring back 100ml liquid rule
British Airways passengers endure 11-hour 'flight to nowhere'
CLIA: Anti-cruise demos could cause itinerary changes in Europe
Co-pilot faints, easyJet flight issues ‘red alert’
Gatwick braces for strike