United Kingdom
United States
Asia Pacific
24/7 for FCm
FCm Travel Solutions has launched an out-of-hours service.
The service is headed by manager Michelle Harrison, who previously ran the Guild of Travel Management Companies’ out-of-hours department before it was closed earlier this year.
FCm previously used the GTMC service, but decided to set up its own when the Guild closed the facility.
The out-of-hours service is manned by a team of seven people who have undergone training in customer service and telephone techniques at the FCm Training Academy.
As well as processing bookings and making changes to itineraries, the team will be able to provide incident reports overnight, ready for when branch managers arrive in the office, giving them information on anything from whether there is fog at Heathrow or a serious accident which will affect client travel.
By Lisa James
Related News Stories:
Phil Davies
Kittipong Prapattong’s Plan for Thailand’s Tourism Growth: Taxes, Visas, and Campaigns
James Jin: Didatravel’s Journey from China to Global Reach and the Impact of AI on Travel
Darien Schaefer on Pensacola’s Evolution: From Small Town to Global Destination
Florida Tourism’s Next Frontier: Dana Young on Expanding Beyond the Classics
Patrick Harrison on Tampa Bay Tourism’s Resilience and Marketing Strategy
Bubba O’Keefe on Clarksdale’s Vibrant Music Scene
Commemorating Elvis and Embracing Tupelo’s Culture with Jennie Bradford Curlee
Craig Ray and the Expansion of the Blues Trail
Presenting Mississippi’s Cultural Trails with Katie Coats
Robert Terrell: A Journey Through BB King’s Influence
Rochelle Hicks: Celebrating Mississippi’s Musical Legacy
Exploring Jacksonville with Katie Mitura: The Flip Side of Florida
Dozens fall ill in P&O Cruises ship outbreak
Turkish Airlines flight in emergency landing after pilot dies
Boy falls to death on cruise ship
Unexpected wave rocks cruise ship
Storm Lilian travel chaos as bank holiday flights cancelled