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ABTA hosting ‘train and retain’ sessions
ABTA is running events throughout March, April and May to help travel companies hone their development and training for both new and existing staff.
The events include presentations and practical demonstrations from leading experts in crisis communications, claims handling, digital marketing and complaints handling and they are open to all with ABTA members benefiting from discounted attendance rates.
Eve Coburn ABTA Head of Events said: “We are very conscious of the pressures facing the industry as travel restarts, particularly the need to retain and attract good quality staff. The ability to offer good quality training is an extremely attractive incentive and our events consistently achieve high satisfaction rates.”
The upcoming training events include Crisis Communications in Travel on 30 March, followed by Claims Handling in Travel on 31 March.
Digital Marketing Masterclass for Travel takes place on 7 April, and then Complaints Handling Training for Travel on 11 May.
Additional training days to be released shortly include:A Beginner’s Guide to the Package Travel Regulations and A Guide to Travel PR Campaigns.
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