United Kingdom
United States
Asia Pacific
ABTA to run complaint handling workshop in Manchester
ABTA will hold a workshop explaining how to handle complaints, including how to use and react to social media, in Manchester inJuly.
The one-day Complaints Handling Workshop, which also covers the ABTA Code of Conduct, complements the two annual workshops held in London.
Led by Charles Fachiri, ABTA senior customer support manager, it is aimed at those who handle handle or receive complaints and provides a wider awareness and understanding of the complaints handling process, said the Association.
Delegates will also gain the benefit of several experienced industry experts outside of ABTA, including Jet2.com customer service manager Chris Flanagan and consultant Tracey Knott, of JournE Training.
Fachiri said: "Our complaints handling events are amongst the most popular training event that ABTA runs and our aim is to help our members convert complaints from a negative to a positive story.
"With customers increasingly aware of their rights and very demanding about the quality they expect from their holiday, it is essential that companies deal effectively with a complaint when things do go wrong and also know how best to deal with the minority of customers who may complain without good reason."
You can register for the event, to take place on July 7, at abta.com/events.
Linsey McNeill
Editor Linsey McNeill has been writing about travel for more than three decades. Bylines include The Times, Telegraph, Observer, Guardian and Which? plus the South China Morning Post. She also shares insider tips on thetraveljournalist.co.uk
Tony from Gatto’s Pizza on Columbus’s Unique Pizza Trail
Sophia Hyder Hock on Global Social Inclusion in Tourism
Sustainable Tourism: Don Welsh on Community Values and Global Collaboration
Jane Cunningham: Enhancing European Engagement in Tourism
Kristin Dunne: Navigating Destination Strategy
Revolutionizing Mobile Connectivity: Boris Bijlstra on HUBBY eSIM
Capturing Glasgow’s Vibrancy: An Interview with Susan Deighan, Chief Executive of Glasgow Life
Lebua Hotel & Resorts: Rajan Khurana on Hospitality and Bangkok’s Charms
Sustainable Tourism and Growth: Insights from Chiravadee Khunsub from Tourism Authority of Thailand
Revolutionizing Travel: SmartSIM USA’s Dale Takio Unveils the Power of E Sims
TravelMole Interview with Hishan Singhawansa, Deputy CEO of Cinnamon Hotels & Resorts, Sri Lanka
Unveiling the Essence of Magari Tours: A Dive into Authentic Italian Experiences
EU airports bring back 100ml liquid rule
British Airways passengers endure 11-hour 'flight to nowhere'
CLIA: Anti-cruise demos could cause itinerary changes in Europe
Co-pilot faints, easyJet flight issues ‘red alert’
Gatwick braces for strike