ABTA says changes to its arbitration scheme will mean a simplified process and a reduction in fees for both customers and members.
The association has appointed dispute resolution specialist Hunt ADR to handle its Alternative Dispute Resolution (ADR) scheme from tomorrow (Wednesday May 16).
While much of the scheme will remain the same after Hunt ADR’s appointment, claim bands will be restructured and simplified. Collation of the claim details and defence response will now be done by Hunt ADR.
ABTA says this will lead to some reduction in fees for customers and members.
ABTA arbitration has been used to settle alleged breaches of contract and/or negligence between consumers and ABTA members for over 40 years and can offer considerable cost savings over using the Small Claims court.
In addition to the legally binding arbitration service, ABTA’s ADR schemes provide a free-of-charge, voluntary conciliation scheme.
ABTA director of legal services Simon Bunce said: "We are always looking at ways to improve our services for both members and their customers.
"The new partnership with Hunt ADR will see customers and member benefit as we continue to offer a high quality service, but in many cases at a reduced fee."
