United Kingdom
United States
Asia Pacific
ABTA to simplify arbitration scheme
ABTA says changes to its arbitration scheme will mean a simplified process and a reduction in fees for both customers and members.
The association has appointed dispute resolution specialist Hunt ADR to handle its Alternative Dispute Resolution (ADR) scheme from tomorrow (Wednesday May 16).
While much of the scheme will remain the same after Hunt ADR’s appointment, claim bands will be restructured and simplified. Collation of the claim details and defence response will now be done by Hunt ADR.
ABTA says this will lead to some reduction in fees for customers and members.
ABTA arbitration has been used to settle alleged breaches of contract and/or negligence between consumers and ABTA members for over 40 years and can offer considerable cost savings over using the Small Claims court.
In addition to the legally binding arbitration service, ABTA’s ADR schemes provide a free-of-charge, voluntary conciliation scheme.
ABTA director of legal services Simon Bunce said: "We are always looking at ways to improve our services for both members and their customers.
"The new partnership with Hunt ADR will see customers and member benefit as we continue to offer a high quality service, but in many cases at a reduced fee."
Lisa
Lisa joined Travel Weekly nearly 25 years ago as technology reporter and then sailed around the world for a couple of years as cruise correspondent, before becoming deputy editor. Now freelance, Lisa writes for various print and web publications, edits Corporate Traveller’s client magazine, Gateway, and works on the acclaimed Remembering Wildlife series of photography books, which raise awareness of nature’s most at-risk species and helps to fund their protection.
Mark Jaronski of Explore Georgia on FIFA World Cup 2026
Connecting Small Businesses to Global Tourism Markets: Nate Huff of Tourism Exchange
North Carolina’s Resilience: Wit Tuttell on Recovery and Tourism
Kittipong Prapattong’s Plan for Thailand’s Tourism Growth: Taxes, Visas, and Campaigns
James Jin: Didatravel’s Journey from China to Global Reach and the Impact of AI on Travel
Darien Schaefer on Pensacola’s Evolution: From Small Town to Global Destination
Florida Tourism’s Next Frontier: Dana Young on Expanding Beyond the Classics
Patrick Harrison on Tampa Bay Tourism’s Resilience and Marketing Strategy
Bubba O’Keefe on Clarksdale’s Vibrant Music Scene
Commemorating Elvis and Embracing Tupelo’s Culture with Jennie Bradford Curlee
Craig Ray and the Expansion of the Blues Trail
Presenting Mississippi’s Cultural Trails with Katie Coats
BA suspending all Heathrow to Abu Dhabi flights
Turkish Airlines flight in emergency landing after pilot dies
Unexpected wave rocks cruise ship
Woman dies after going overboard in English Channel
Foreign Office issues travel advisory for winter sun destinations