ABTA has updated its accessible tourism training with an online tool that includes case studies from members.
Developed in consultation with the Equality and Human Rights Commission (EHRC), the online tool incorporates updated guidance in accordance with new regulations such as the Package Travel Regulations and GDPR, and reflects amendments following the 2010 Equality Act.
It also offers support on a range of accessibility issues in connection to the travel industry, including overcoming fear of asking the wrong questions, non-visible disabilities, legal obligations and how to handle complaints.
A number of case studies from ABTA members are also included to offer real-life examples.
There are almost 14 million disabled people in the UK. With an ageing population and increase in disabilities in the over 50s, this looks set to increase further.
The training is the latest course to be introduced on ABTA’s Knowledge Zone e-learning portal.
The training consists of two courses, which are free to members and available at £29 per course to non-members.
