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Agency chain signs up for trackable bag tags
Monday, 06 Oct, 2009
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The Co-operative Travel’s 404 branches are to provide travellers with high tech trackable single use luggage tags.
The tags feature a newly trademarked icon, which is a key designed to be easily recognised by baggage handlers worldwide.
This means that the tracking service can work in conjunction with an airlines’ own tracking and bar-coding systems at no more than the price of a phone call to airlines and baggage handling agents alike.
The tags from travel services company CallUma provide an incremental revenue stream for agents as they earn commission when customers pay to activate the tracking and identity protection services.
The tags have been branded with the Co-operative Travel livery.
The group’s Future Travel homeworking divison is to also make use of the service.
CallUma founder Tony Partridge said: “Our luggage tracking services are available worldwide, 24 hours a day, so it doesn’t matter where customers are flying to or what time zone they are in, there will always be someone available to help reunite them with their bags.
“Plus, the customer can arrange for the most convenient location for their bags to be returned to – either their holiday destination or back at home.
“The system also safeguards personal information. Normal luggage tags require you to write your address and phone numbers on your luggage, increasing the risk of identity fraud and home security. Because we use a unique tracking number to track bags, your personal information is secure.”
The trackable luggage tags saw 98% of missing bags reunited with their owner over the summer with an average 50 missing items reported each month, he added.
by Phil Davies
Phil Davies
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