United Kingdom
United States
Asia Pacific
Agency staff to act as ‘whistleblowers’
Agency staff are being encouraged to act as ‘whistleblowers’ as the CAA clamps down on those not complying with the new ATOL regulations.
The aviation regulator says it has identified a number of businesses that it believes are operating in breach of the ATOL regulations and it discussing this with them.
It also encouraging travel industry staff members who believe their own employer is acting in breach of the Regulations to inform the CAA by using its whistleblowing service on 01293 573190.
Members of the public can also shop agencies that they suspect are breaking the rules by contacting the CAA’s enforcement team at [email protected]
David Moesli, deputy director of Consumer Protection at the CAA said: "The travel industry has made great efforts in recent months to ensure they are acting in compliance with the new Regulations and this is leading to greater clarity for consumers.
"However, our investigations have shown that despite the Regulations being in place for nearly six months and a significant amount of support and advice being available, some businesses are still not complying. These businesses are breaking the law.
"We are therefore stepping up our enforcement action to make sure these businesses come into the scheme as a matter of urgency, and provide consumers with the protection they are entitled to."
The CAA claims that with the introduction of ‘Flight-Plus’, there are now 21.3 million authorised ATOL-protected sales compared to 17.3 last year before the change to the regulations.
It is now a requirement for ATOL holders to have written agency agreements with their agents;and travel businesses to provide ATOL Certificates to consumers with any ATOL-protected sale.
By Diane Evans
Diane
Tony from Gatto’s Pizza on Columbus’s Unique Pizza Trail
Sophia Hyder Hock on Global Social Inclusion in Tourism
Sustainable Tourism: Don Welsh on Community Values and Global Collaboration
Jane Cunningham: Enhancing European Engagement in Tourism
Kristin Dunne: Navigating Destination Strategy
Revolutionizing Mobile Connectivity: Boris Bijlstra on HUBBY eSIM
Capturing Glasgow’s Vibrancy: An Interview with Susan Deighan, Chief Executive of Glasgow Life
Lebua Hotel & Resorts: Rajan Khurana on Hospitality and Bangkok’s Charms
Sustainable Tourism and Growth: Insights from Chiravadee Khunsub from Tourism Authority of Thailand
Revolutionizing Travel: SmartSIM USA’s Dale Takio Unveils the Power of E Sims
TravelMole Interview with Hishan Singhawansa, Deputy CEO of Cinnamon Hotels & Resorts, Sri Lanka
Unveiling the Essence of Magari Tours: A Dive into Authentic Italian Experiences
EU airports bring back 100ml liquid rule
CLIA: Anti-cruise demos could cause itinerary changes in Europe
Co-pilot faints, easyJet flight issues ‘red alert’
Dozens fall ill in P&O Cruises ship outbreak
Woman dies after getting ‘entangled’ in baggage carousel