Airport security inconsistencies fuelling passenger stress levels

Wednesday, 05 Jun, 2007 0

Airport security procedures are the leading causes of stress amongst business travellers.

Sixty-six per cent of respondents to a poll by SAS cited the unpredictable length of time spent at security screening points and the frustrating inconsistencies in security procedures as the primary contributors to stress levels.

The second biggest cause of stress was travelling to and from airports (19%), with check-in (8%) and other passengers (6%) ranking low on the list of key stresses.

And with the international growth in flying showing no sign of slowing down, passenger stress is only set to rise unless action is taken soon to improve security procedures.

More than 80% find travelling more stressful than a year ago, with passengers citing the most stressful part of clearing security is the lack of uniformity in airport guidelines coupled with confusing rules and lengthy queues at security points.

More than three quarters of SAS respondents (80%) believe their journeys would be made less stressful by improved security measures.

Of paramount importance to respondents was the need for greater uniformity in security procedures.

One business traveller commented: “There is no consistency among airports regarding security check-in. Security rules regarding liquids for transit passengers differ from airport to airport.”

SAS UK & Ireland general manager Lars Ove-Filipson said: “Travelling for business or leisure can be a stressful experience for a number of reasons. It is important that service providers such as airlines and airports work to minimize unnecessary stress to passengers while they are in transit.

“With this in mind, SAS has worked proactively with the airport authorities to introduce fast track security measures in both Copenhagen and Stockholm”

“SAS believes Fast Track is an excellent way in which airlines can work together with airport authorities to streamline the security process. We are exploring how we can introduce our model to the UK in response to the ever increasing demand for more sophisticated and expedient security procedures.”

by Phil Davies

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Phil Davies

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