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Airports slammed for poor disabled passenger service
The standard of disabled passenger service at some airports has been heavily criticised by the Civil Aviation Authority.
Disabled and other passenger requiring assistance missed flights at Heathrow due to substandard service.
Bristol, Leeds Bradford and Luton airports also came in for flak from the CAA.
It criticised their ‘unacceptable level of service to disabled people’.
The CAA hasn’t said how many missed flights but said the number was ‘unacceptable.’
The CAA report found ‘particularly poor performance’ in Heathrow’s Terminal 5
The performance of its disabled passenger service meant many travellers missed connecting flights.
Some had to wait over an hour to receive assistance.
In contrast, Aberdeen, Belfast International, East Midlands, Edinburgh, Glasgow and London City were rated as ‘very good.’
Paul Smith, director of consumers at the CAA, said: “Too many passengers have been waiting for unacceptable amounts of time.”
“We will consider whether we need to take further action where airports are not delivering.”
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