United Kingdom
United States
Asia Pacific
Airports slammed for poor disabled passenger service
The standard of disabled passenger service at some airports has been heavily criticised by the Civil Aviation Authority.
Disabled and other passenger requiring assistance missed flights at Heathrow due to substandard service.
Bristol, Leeds Bradford and Luton airports also came in for flak from the CAA.
It criticised their ‘unacceptable level of service to disabled people’.
The CAA hasn’t said how many missed flights but said the number was ‘unacceptable.’
The CAA report found ‘particularly poor performance’ in Heathrow’s Terminal 5
The performance of its disabled passenger service meant many travellers missed connecting flights.
Some had to wait over an hour to receive assistance.
In contrast, Aberdeen, Belfast International, East Midlands, Edinburgh, Glasgow and London City were rated as ‘very good.’
Paul Smith, director of consumers at the CAA, said: “Too many passengers have been waiting for unacceptable amounts of time.”
“We will consider whether we need to take further action where airports are not delivering.”
Related News Stories:
Ray Monty
Kittipong Prapattong’s Plan for Thailand’s Tourism Growth: Taxes, Visas, and Campaigns
James Jin: Didatravel’s Journey from China to Global Reach and the Impact of AI on Travel
Darien Schaefer on Pensacola’s Evolution: From Small Town to Global Destination
Florida Tourism’s Next Frontier: Dana Young on Expanding Beyond the Classics
Patrick Harrison on Tampa Bay Tourism’s Resilience and Marketing Strategy
Bubba O’Keefe on Clarksdale’s Vibrant Music Scene
Commemorating Elvis and Embracing Tupelo’s Culture with Jennie Bradford Curlee
Craig Ray and the Expansion of the Blues Trail
Presenting Mississippi’s Cultural Trails with Katie Coats
Robert Terrell: A Journey Through BB King’s Influence
Rochelle Hicks: Celebrating Mississippi’s Musical Legacy
Exploring Jacksonville with Katie Mitura: The Flip Side of Florida
Dozens fall ill in P&O Cruises ship outbreak
Turkish Airlines flight in emergency landing after pilot dies
Boy falls to death on cruise ship
Protestors now targeting Amsterdam cruise calls
Unexpected wave rocks cruise ship