United Kingdom
United States
Asia Pacific
Alitalia fined for deceiving US customers
Alitalia’s refusal to compensate two passengers whose flight was canceled has ended up costing the carrier $125,000 and lots of bad publicity.
The two complained to the US Department of Transportation, which yesterday fined the Italian airline $125,000 for deceiving passengers about their rights to compensation.
The DOT cited Alitalia for falsely claiming that it has the right to refuse to compensate passengers traveling to the U.S. for delayed or canceled flights. The DOT said the inconsistent statements on the Alitalia website were an unfair and deceptive trade practice in violation of U.S. law.
Alitalia said it has for some years been paying customers for delayed or canceled flights in Europe, under European law, but not on travel to the U.S.
The AP reports that half the fine will be dropped if Alitalia follows the U.S. rules for a year.
Related News Stories:
Cheryl
Kittipong Prapattong’s Plan for Thailand’s Tourism Growth: Taxes, Visas, and Campaigns
James Jin: Didatravel’s Journey from China to Global Reach and the Impact of AI on Travel
Darien Schaefer on Pensacola’s Evolution: From Small Town to Global Destination
Florida Tourism’s Next Frontier: Dana Young on Expanding Beyond the Classics
Patrick Harrison on Tampa Bay Tourism’s Resilience and Marketing Strategy
Bubba O’Keefe on Clarksdale’s Vibrant Music Scene
Commemorating Elvis and Embracing Tupelo’s Culture with Jennie Bradford Curlee
Craig Ray and the Expansion of the Blues Trail
Presenting Mississippi’s Cultural Trails with Katie Coats
Robert Terrell: A Journey Through BB King’s Influence
Rochelle Hicks: Celebrating Mississippi’s Musical Legacy
Exploring Jacksonville with Katie Mitura: The Flip Side of Florida
Dozens fall ill in P&O Cruises ship outbreak
Turkish Airlines flight in emergency landing after pilot dies
Boy falls to death on cruise ship
Unexpected wave rocks cruise ship
Storm Lilian travel chaos as bank holiday flights cancelled