United Kingdom
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Almost 10,000 passengers hit by Silverjet grounding
Almost 10,000 passengers have been affected by Silverjet ceasing operations this morning.
The Civil Aviation Authority estimates that 7,000 UK and 2,500 overseas passengers have bookings with the business class carrier.
The CAA today issued advice to passengers due to fly with the airline to Newark or Dubai.
Those with flights booked only have been told to make alternative arrangements with other airlines.
Passengers who booked just flights using a credit card are advised to contact their credit card company.
Customers who paid by debit or charge card should contact their card company for advice, or check any travel insurance policy taken out about any airline insolvency cover that may be provided, according to the CAA.
Those with Silverjet flights booked with chauffeur drive or valet parking, or Silverjet flights booked through travel agents are protected under an ATOL licence.
Customers due to fly back to London from New York or Dubai should make their own flight arrangements with other carriers and apply to the CAA for reimbursement of the cost.
Customers with advance flights and chauffeur drive or valet parking made direct or through a travel agent should make a claim from ATOL by contacting the CAA.
Customers who booked direct with Silverjet and paid by American Express credit card should contact American Express. For payments to travel agents, make a claim from ATOL.
Non-UK customers are advised to contact their home country’s aviation/consumer protection organisation or their credit card company for advice and information about whether they are able to obtain refunds or assistance.
British Airways joined Virgin Atlantic in offering special rates to Silverjet ticketholders.
by Phil Davies
Phil Davies
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