Amadeus adds Chinese language to chatbot

Tuesday, 06 Aug, 2020 0

Travel tech company Amadeus has launched its Amanda chatbot into the Chinese-speaking world.

Amanda can now converse in traditional and simplified Chinese to offer Chinese speaking travel partners and customers real-time assistance.

It is already available in Spanish, English, French and Brazilian Portuguese and in more than 90 countries.

The AI-powered chatbot is accessible to travel agents in Amadeus Selling Platform Connect round the clock and the company says prior to the pandemic it had more than 97,000 active monthly users.

"Amanda’s popularity with our customers shows that there is high demand from travel agents for a more flexible approach to customer service. This underpins our broader vision to create a live travel space, where our customers can access the expertise and technology they need," said Pierre Giordano, Amadeus’ VP of Customer Service.

"Thanks to machine learning and artificial intelligence, we expect Amanda’s performance to continue improving in the future."

Amadeus says new languages are in development and will be added in the future.

By Ray Montgomery, Asia Pacific editor

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TravelMole Editorial Team

Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.

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