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American Airlines rolls out automated tags for mobility devices
American Airlines is the first US based airline to offer automated tags for passenger mobility devices.
It is a move to improve wheelchair and mobility device handling across its network.
The tech has been developed in-house.
“American is committed to improving the travel experience for our customers who use wheelchairs and mobility devices,” said Julie Rath, American’s SVP of Airports, Reservations and Service Recovery.
“Streamlining the check-in and tagging process will help us further improve how we handle wheelchairs.”
New automated tags replace manual tags, and feature specific data like itineraries, delivery points, device weight, battery type and the number of items removed and taken on board.
This aims to display more accurate and consistent information for team members handling the devices.
The automation also enables the device’s information to be more easily shared across frontline team members’ applications.
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Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
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