United Kingdom
United States
Asia Pacific
British Airways renews Amadeus contract
British Airways is extending an IT services agreement with Amadeus until 2017.
The new agreement is the continuation of a strategic arrangement which started in 2000 between the two companies, designed to provide the airline with a ‘new generation’ technology platform for the management of passenger services.
As a result, Amadeus developed the Altea Customer Management Solution comprising three fully integrated modules: Altéa Reservation for distribution through BA sales outlets, Altéa Inventory for global inventory management and Altéa Departure Control for passenger check-in and flight departure management.
BA now uses the Altea Reservation and Inventory systems which work in conjunction with its own website ba.com and revenue management systems.
The new agreement sets out the terms under which the carrier would move to the newly developed Alt̩a Departure Control Рcustomer management system for passenger check-in, completing the Alt̩a suite.
The airline plans to complete migration to the full Altéa suite in 2012. BA also uses Amadeus e-Ticket Server to manage its e-ticketing operations and Amadeus Flex Pricer to enhance the experience of booking connecting flight itineraries through www.ba.com.
Additionally, BA has finalised the evaluation of Altea Departure Control – flight management for flight departure operations, in open competition with other products.
BA chief information officer Paul Coby said: “I am delighted that we have been able to extend our strategic relationship with Amadeus which started in 2000. The Altea Reservation and Inventory systems have been great support for our drive to develop our sales and services to customers.â€
by Phil Davies
Phil Davies
Tony from Gatto’s Pizza on Columbus’s Unique Pizza Trail
Sophia Hyder Hock on Global Social Inclusion in Tourism
Sustainable Tourism: Don Welsh on Community Values and Global Collaboration
Jane Cunningham: Enhancing European Engagement in Tourism
Kristin Dunne: Navigating Destination Strategy
Revolutionizing Mobile Connectivity: Boris Bijlstra on HUBBY eSIM
Capturing Glasgow’s Vibrancy: An Interview with Susan Deighan, Chief Executive of Glasgow Life
Lebua Hotel & Resorts: Rajan Khurana on Hospitality and Bangkok’s Charms
Sustainable Tourism and Growth: Insights from Chiravadee Khunsub from Tourism Authority of Thailand
Revolutionizing Travel: SmartSIM USA’s Dale Takio Unveils the Power of E Sims
TravelMole Interview with Hishan Singhawansa, Deputy CEO of Cinnamon Hotels & Resorts, Sri Lanka
Unveiling the Essence of Magari Tours: A Dive into Authentic Italian Experiences
EU airports bring back 100ml liquid rule
CLIA: Anti-cruise demos could cause itinerary changes in Europe
Co-pilot faints, easyJet flight issues ‘red alert’
Dozens fall ill in P&O Cruises ship outbreak
Woman dies after getting ‘entangled’ in baggage carousel