United Kingdom
United States
Asia Pacific
British Airways renews Amadeus contract
British Airways is extending an IT services agreement with Amadeus until 2017.
The new agreement is the continuation of a strategic arrangement which started in 2000 between the two companies, designed to provide the airline with a ‘new generation’ technology platform for the management of passenger services.
As a result, Amadeus developed the Altea Customer Management Solution comprising three fully integrated modules: Altéa Reservation for distribution through BA sales outlets, Altéa Inventory for global inventory management and Altéa Departure Control for passenger check-in and flight departure management.
BA now uses the Altea Reservation and Inventory systems which work in conjunction with its own website ba.com and revenue management systems.
The new agreement sets out the terms under which the carrier would move to the newly developed Alt̩a Departure Control Рcustomer management system for passenger check-in, completing the Alt̩a suite.
The airline plans to complete migration to the full Altéa suite in 2012. BA also uses Amadeus e-Ticket Server to manage its e-ticketing operations and Amadeus Flex Pricer to enhance the experience of booking connecting flight itineraries through www.ba.com.
Additionally, BA has finalised the evaluation of Altea Departure Control – flight management for flight departure operations, in open competition with other products.
BA chief information officer Paul Coby said: “I am delighted that we have been able to extend our strategic relationship with Amadeus which started in 2000. The Altea Reservation and Inventory systems have been great support for our drive to develop our sales and services to customers.â€
by Phil Davies
Related News Stories:
Phil Davies
Kittipong Prapattong’s Plan for Thailand’s Tourism Growth: Taxes, Visas, and Campaigns
James Jin: Didatravel’s Journey from China to Global Reach and the Impact of AI on Travel
Darien Schaefer on Pensacola’s Evolution: From Small Town to Global Destination
Florida Tourism’s Next Frontier: Dana Young on Expanding Beyond the Classics
Patrick Harrison on Tampa Bay Tourism’s Resilience and Marketing Strategy
Bubba O’Keefe on Clarksdale’s Vibrant Music Scene
Commemorating Elvis and Embracing Tupelo’s Culture with Jennie Bradford Curlee
Craig Ray and the Expansion of the Blues Trail
Presenting Mississippi’s Cultural Trails with Katie Coats
Robert Terrell: A Journey Through BB King’s Influence
Rochelle Hicks: Celebrating Mississippi’s Musical Legacy
Exploring Jacksonville with Katie Mitura: The Flip Side of Florida
Dozens fall ill in P&O Cruises ship outbreak
Turkish Airlines flight in emergency landing after pilot dies
Boy falls to death on cruise ship
Unexpected wave rocks cruise ship
Storm Lilian travel chaos as bank holiday flights cancelled