United Kingdom
United States
Asia Pacific
CAA begins Thomas Cook customer claims process
The Civil Aviation Authority has concluded its repatriation of Thomas Cook clients who were overseas when the company went bust and is now turning its attention to refunding customers whose future package holidays have been cancelled.
The final repatriation flight arrived at Manchester Airport shortly after 8.30am today, carrying 392 passengers from Orlando.
It signifies the end of a two-week flying programme, which involved the use of 150 aircraft from 50 partners from around the world. In total, 140,000 people have been repatriated in Operation Matterhorn.
The CAA has now launched the online form to process Thomas Cook ATOL refunds and is expecting more than 360,000 claims for 800,000 people.
The form is available on the UK CAA’s dedicated Thomas Cook website: thomascook.caa.co.uk/refunds.
ATOL protected customers who were abroad can also claim for the cost of replacing the ATOL protected parts of their trip, or out of pocket expenses as a result of delayed flights.
The CAA aims to pay refunds within 60 days of receiving a valid completed claim form.
In addition, over 24,000 direct debit repayments are already in process, with all automatic direct debit refunds on track to be returned to customers from next week.
CAA chairwoman Dame Deirdre Hutton told BBC Radio 4’s Today programme Operation Matterhorn had been a ‘herculean task’.
"I’m deeply relieved it’s over," she said, adding CAA staff had worked ‘like Trojans’ over the past two weeks.
When asked whether the CAA would be able to claw back some money from Thomas Cook, she said: "I don’t think that there is much left in the carcass of Thomas Cook, apart from the slots."
Lisa
Lisa joined Travel Weekly nearly 25 years ago as technology reporter and then sailed around the world for a couple of years as cruise correspondent, before becoming deputy editor. Now freelance, Lisa writes for various print and web publications, edits Corporate Traveller’s client magazine, Gateway, and works on the acclaimed Remembering Wildlife series of photography books, which raise awareness of nature’s most at-risk species and helps to fund their protection.
Tony from Gatto’s Pizza on Columbus’s Unique Pizza Trail
Sophia Hyder Hock on Global Social Inclusion in Tourism
Sustainable Tourism: Don Welsh on Community Values and Global Collaboration
Jane Cunningham: Enhancing European Engagement in Tourism
Kristin Dunne: Navigating Destination Strategy
Revolutionizing Mobile Connectivity: Boris Bijlstra on HUBBY eSIM
Capturing Glasgow’s Vibrancy: An Interview with Susan Deighan, Chief Executive of Glasgow Life
Lebua Hotel & Resorts: Rajan Khurana on Hospitality and Bangkok’s Charms
Sustainable Tourism and Growth: Insights from Chiravadee Khunsub from Tourism Authority of Thailand
Revolutionizing Travel: SmartSIM USA’s Dale Takio Unveils the Power of E Sims
TravelMole Interview with Hishan Singhawansa, Deputy CEO of Cinnamon Hotels & Resorts, Sri Lanka
Unveiling the Essence of Magari Tours: A Dive into Authentic Italian Experiences
Abercrombie & Kent hails $500 million funding boost
British Airways passengers endure 11-hour 'flight to nowhere'
CLIA: Anti-cruise demos could cause itinerary changes in Europe
Gatwick braces for strike
Co-pilot faints, easyJet flight issues ‘red alert’