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CAA wants feedback from EUJet passengers
Passengers of collapsed carrier EUJet have been asked to share their experiences with the Civil Aviation Authority
A notice on the CAA’s website asks customers to give details of their troubles at: www.caa.co.uk
Although the CAA had no direct involvement in the failure of EUjet, it is monitoring the situation.
David Moesli, deputy director of consumer protection, said: “We don’t have the exact numbers, but it is clear thousands of passengers are stranded abroad.
“A failure like this underlines the need to widen the scope of consumer protection from the coverage of package holidays to all flights, as the public increasingly make their own DIY packages, but don’t realise that they fall outside the ATOL safety net.
“The Government is currently considering proposals from the CAA to protect passengers from the failure of scheduled airlines by a £1 levy on all flights – the failure of EUjet, and other recent scheduled airline collapses, illustrates the need for such a scheme.”
Meanwhile, Anne Harvey, head of research at Holiday Which?, said: “The collapse of EUJet sends a strong signal to the Government to close the loophole which is leaving more and more air passengers without financial protection when scheduled airlines fail. They must come forward with proposals to rectify this as a priority.”
Report by Phil Davies
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