United Kingdom
United States
Asia Pacific
Cathay Pacific filming passengers during flights
Hong Kong based Cathay Pacific has revealed it is keeping a close eye on all passengers in the cabin through CCTV footage.
The airline recently updated its privacy policy revealing it is monitoring passengers onboard including their use of in-flight entertainment systems.
Images may also be captured of passengers using its airport lounges.
The airline insists no images or footage is being captured from cameras installed on new IFE systems.
The emergence of IFE screen cameras has caused a backlash over customer privacy, even though virtually every airline said they had no plans to use them.
"All images are handled sensitively with strict access controls. There are no CCTV cameras installed in the lavatories," it told CNN.
"Our inflight entertainment systems do not have any cameras, microphones or sensors to monitor passengers, nor have they in the past."
But data can be retained for as long as is ‘commercially necessary,’ the policy says.
Other data collected by the airline could be hawked to third-party companies for marketing purposes, the policy says.
The airline updated its policy after a huge breach of customer data in late 2018 impacting more than nine million customers.
TravelMole Editorial Team
Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
Tony from Gatto’s Pizza on Columbus’s Unique Pizza Trail
Sophia Hyder Hock on Global Social Inclusion in Tourism
Sustainable Tourism: Don Welsh on Community Values and Global Collaboration
Jane Cunningham: Enhancing European Engagement in Tourism
Kristin Dunne: Navigating Destination Strategy
Revolutionizing Mobile Connectivity: Boris Bijlstra on HUBBY eSIM
Capturing Glasgow’s Vibrancy: An Interview with Susan Deighan, Chief Executive of Glasgow Life
Lebua Hotel & Resorts: Rajan Khurana on Hospitality and Bangkok’s Charms
Sustainable Tourism and Growth: Insights from Chiravadee Khunsub from Tourism Authority of Thailand
Revolutionizing Travel: SmartSIM USA’s Dale Takio Unveils the Power of E Sims
TravelMole Interview with Hishan Singhawansa, Deputy CEO of Cinnamon Hotels & Resorts, Sri Lanka
Unveiling the Essence of Magari Tours: A Dive into Authentic Italian Experiences
EU airports bring back 100ml liquid rule
CLIA: Anti-cruise demos could cause itinerary changes in Europe
Co-pilot faints, easyJet flight issues ‘red alert’
Dozens fall ill in P&O Cruises ship outbreak
Woman dies after getting ‘entangled’ in baggage carousel