Complete Cruise Solution ramps up commission

Complete Cruise Solution has improved commercial terms offered to agents by up to 20% commission to coincide with the publication of 2008 brochures.

Agents new to cruising also gain dedicated support from the trade umbrella brand for P&O Cruises, Cunard Line, Princess Cruises and Ocean Village.

The measures follow an expansion and restructuring of the CCS sales team to include new specialist roles and more efficient management of office support teams in advance of the introduction of new ships for each brand – Ocean Village Two (April), Emerald Princess and Royal Princess (May), Queen Victoria (December) and Ventura (April 2008).  

A revamped www.completecruisesolution.com website has an improved interactive training programme to help aspirant cruise agents enhance their product knowledge and respond to barriers to potential passengers taking a cruise. The site also features an online booking engine.

CCS head of sales Giles Hawke said: “Commercial terms offered by Complete Cruise Solution have been revamped and enhanced to even more attractive levels so that it is now more lucrative than ever to be selling one of our cruise lines.

“Every agent can now earn up to 20% through a combination of increased base commission and lucrative incentive commission.

“We have initiated Partnerflex, a new flexible approach to terms and opportunities for all agents, both existing cruise sellers and new to cruise agents alike.

“Whilst our existing peforming agents are our absolute priority, the new capacity should encourage new to cruise agents to reach for a share of the market as well.

“With more account managers to work with those agents who are focusing on cruise as a key part of their strategy, the structure is in place to deliver greater growth and profits for these new agents keen to make the most of this expanding and lucrative sector of the market.”

He added: “CCS is developing a ‘new to cruise agent’ pack, containing essential ‘how to’ tips on driving new to cruise business and securing a sale.

“There is also a marketing kit for each brand with email, advertisement and direct mailing templates, plus access to tailored promotional opportunities and special ‘new to cruise agent’ commercial terms. The online pack will be available by early May for any agent to use when beginning to promote cruising as a holiday choice.

“Linked to this, dedicated field and office teams are there to provide support, advice and training by phone or in person to enable fledgling cruise sellers to really take off.”

by Phil Davies

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