Court approves $100 million fine for Qantas’ ‘ghost flights’ scandal


Court approves $100 million fine for Qantas’ ‘ghost flights’ scandal

Wednesday, 09 Oct, 2024 0

A federal court has approved a $100 million fine imposed on Qantas for the ‘ghost flights’ scam,

The airline must pay $100 million as a penalty for knowingly selling tickets for flights they airline knew it wouldn’t operate.

In addition, Qantas must compensate customers with $20 million under the settlement terms agreed with the Australian Competition and Consumer Commission (ACCC).

It brings an end to a case which has severely damaged the airline’s reputation.

Qantas agreed to compensate over 85,000 customers.

Customers will be paid $225 for domestic flights they booked and those with international flight bookings will get $450 in compensation.

Qantas’ legal rep Ruth Higgins said: “Qantas is sorry that it engaged in the conduct it has admitted in this proceeding.”

The end of the case is ‘another important step forward’ to restore confidence in the airline, said CEO Vanessa Hudson

“We recognize Qantas let down customers and fell short of our own standards,” she said. 

Related News Stories:  



 


profileimage

TravelMole Editorial Team

Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.



Most Read

Mark Jaronski of Explore Georgia on FIFA World Cup 2026

Connecting Small Businesses to Global Tourism Markets: Nate Huff of Tourism Exchange

North Carolina’s Resilience: Wit Tuttell on Recovery and Tourism

Kittipong Prapattong’s Plan for Thailand’s Tourism Growth: Taxes, Visas, and Campaigns

James Jin: Didatravel’s Journey from China to Global Reach and the Impact of AI on Travel

Darien Schaefer on Pensacola’s Evolution: From Small Town to Global Destination

Florida Tourism’s Next Frontier: Dana Young on Expanding Beyond the Classics

Patrick Harrison on Tampa Bay Tourism’s Resilience and Marketing Strategy

Bubba O’Keefe on Clarksdale’s Vibrant Music Scene

Commemorating Elvis and Embracing Tupelo’s Culture with Jennie Bradford Curlee

Craig Ray and the Expansion of the Blues Trail

Presenting Mississippi’s Cultural Trails with Katie Coats
TRAINING & COMPETITION

Our emails to you has bounced travelmole.com Or You can change your email from your profile Setting Section

Your region selection will be saved in your cookie for future visits. Please enable your cookie for TravelMole.com so this dialog box will not come up again.

Price Based Country test mode enabled for testing United States (US). You should do tests on private browsing mode. Browse in private with Firefox, Chrome and Safari