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DOT publishes consumer cruise info on website
The US Department of Transportation has expanded its website with a section focused on consumer rights and protection in the cruise industry.
The webpage list details on basic consumer assistance laid out by the Federal Maritime Commission such as the ability of cruise lines to pay claims arising out of injuries or death and compensating for cancelled cruises.
The page also explains the role of the US Coast Guard in overseeing ship safety and there is a link to cruise line incident reporting statistics.
The webpage has been welcomed by long-time cruise industry critic Sen. Jay Rockefeller IV who earlier this year introduced a bill to beef up consumer protection and crime reporting regulations for the industry.
"I am so pleased to see DOT Secretary Anthony Foxx take this important and extraordinary step to help protect passengers on cruise ships," Rockefeller said.
"It is far past time that we step up to help American citizens when something goes wrong on a cruise ship, and I commend the Department of Transportation for this first step toward providing consumer protections for passengers."
Rockefeller is chairman of the Senate committee on Commerce, Science and Transportation.
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