United Kingdom
United States
Asia Pacific
DOT welcomes new era of transparency as airline dashboard goes live
Ahead of the busy Labor Day holiday, the Department of Transportation’s promised airline service delivery dashboard is now live.
Moved to take action over an unprecedented volume of complaints, the customer service dashboard lets travelers easily compare airlines for refunds or compensation in case of flight delays or cancellations.
“Passengers deserve transparency and clarity on what to expect from an airline when there is a cancelation or disruption,” Transportation Secretary Pete Buttigieg said.
Buttigieg has challenged airlines to vastly improve their treatment of customers and be transparent about compensation policies, or the DOT would take action.
The dashboard allows travelers to ‘easily understand their rights, compare airline practices, and make informed decisions.’
“Carriers welcome opportunities to simplify travel policies, clarify existing practices and increase transparency for travelers,” industry trade group Airlines for America said.
Related News Stories:
Ray Monty
Bubba O’Keefe on Clarksdale’s Vibrant Music Scene
Commemorating Elvis and Embracing Tupelo’s Culture with Jennie Bradford Curlee
Craig Ray and the Expansion of the Blues Trail
Presenting Mississippi’s Cultural Trails with Katie Coats
Robert Terrell: A Journey Through BB King’s Influence
Rochelle Hicks: Celebrating Mississippi’s Musical Legacy
Exploring Jacksonville with Katie Mitura: The Flip Side of Florida
Tricia Handley-Hughes of Inteletravel announces the location for the TravelQuest 2025 conference
Insights from James Ferrara on Inteletravel’s Growth and Future
Tricia Handley-Hughes on Inteletravel’s Growth and Challenges
Tony from Gatto’s Pizza on Columbus’s Unique Pizza Trail
Sophia Hyder Hock on Global Social Inclusion in Tourism
Woman dies after getting ‘entangled’ in baggage carousel
Dozens fall ill in P&O Cruises ship outbreak
BA pilot dies during layover
Turkish Airlines flight in emergency landing after pilot dies
Boy falls to death on cruise ship