EasyJet reported to CAA over ‘appalling ‘treatment of passengers


EasyJet reported to CAA over ‘appalling ‘treatment of passengers

Sunday, 07 Jul, 2022 0

Which? has reported easyJet to the Civil Aviation Authority (CAA), asking the regulator to investigate possible consumer law breaches.

It has heard from passengers who were kept in the dark about their legal right to compensation and the chance to be rerouted with other airlines after cancelling their flight.

Which? says some families were left ‘abandoned’ to sleep on the airport floor or buy expensive new flights home after cancellations.

Which? reported easyJet and urges action to protect passengers and their rights.

Airlines by law must offer passengers rebooking to their destination at the ‘earliest opportunity’.

Which? found easyJet only gives options to rebook on an easyJet flight.

Last month the CAA promised enforcement action against any airline found to be ‘systematically letting consumers down’.

Rory Boland, Editor of Which? Travel, said:“EasyJet has treated its passengers appallingly, but this is just the latest example of a systemic problem in the aviation.”

“With thousands more flight cancellations potentially to come, passengers face a miserable summer unless the CAA and government act on their promises to stamp out consumer rights abuses.”

“A major overhaul is desperately needed, so the government must give the CAA stronger powers so it can hit operators with heavy fines.”

Which? has previously reported British Airways to the CAA.



Related News Stories:  



 

profileimage

Ray Monty



Most Read

Kittipong Prapattong’s Plan for Thailand’s Tourism Growth: Taxes, Visas, and Campaigns

James Jin: Didatravel’s Journey from China to Global Reach and the Impact of AI on Travel

Darien Schaefer on Pensacola’s Evolution: From Small Town to Global Destination

Florida Tourism’s Next Frontier: Dana Young on Expanding Beyond the Classics

Patrick Harrison on Tampa Bay Tourism’s Resilience and Marketing Strategy

Bubba O’Keefe on Clarksdale’s Vibrant Music Scene

Commemorating Elvis and Embracing Tupelo’s Culture with Jennie Bradford Curlee

Craig Ray and the Expansion of the Blues Trail

Presenting Mississippi’s Cultural Trails with Katie Coats

Robert Terrell: A Journey Through BB King’s Influence

Rochelle Hicks: Celebrating Mississippi’s Musical Legacy

Exploring Jacksonville with Katie Mitura: The Flip Side of Florida
TRAINING & COMPETITION

Our emails to you has bounced travelmole.com Or You can change your email from your profile Setting Section

Your region selection will be saved in your cookie for future visits. Please enable your cookie for TravelMole.com so this dialog box will not come up again.

Price Based Country test mode enabled for testing United States (US). You should do tests on private browsing mode. Browse in private with Firefox, Chrome and Safari