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EasyJet reported to CAA over ‘appalling ‘treatment of passengers
Which? has reported easyJet to the Civil Aviation Authority (CAA), asking the regulator to investigate possible consumer law breaches.
It has heard from passengers who were kept in the dark about their legal right to compensation and the chance to be rerouted with other airlines after cancelling their flight.
Which? says some families were left ‘abandoned’ to sleep on the airport floor or buy expensive new flights home after cancellations.
Which? reported easyJet and urges action to protect passengers and their rights.
Airlines by law must offer passengers rebooking to their destination at the ‘earliest opportunity’.
Which? found easyJet only gives options to rebook on an easyJet flight.
Last month the CAA promised enforcement action against any airline found to be ‘systematically letting consumers down’.
Rory Boland, Editor of Which? Travel, said:“EasyJet has treated its passengers appallingly, but this is just the latest example of a systemic problem in the aviation.”
“With thousands more flight cancellations potentially to come, passengers face a miserable summer unless the CAA and government act on their promises to stamp out consumer rights abuses.”
“A major overhaul is desperately needed, so the government must give the CAA stronger powers so it can hit operators with heavy fines.”
Which? has previously reported British Airways to the CAA.
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