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EC issues passenger compensation warning to airlines
Airlines and European governments have been issued with a six month deadline to ensure airline passengers receive adequate compensation for delayed or cancelled flights.
The European Commission is threatening legal action unless rules which were imposed two years ago are upheld.
Airlines should have been paying out up to £400 for cancelled flights since February 2005.
But the commission claims that passengers are not being informed of their rights and thousands every year say they have not received payments.
European transport commissioner Jacques Barrot reportedly said: “We must make sure that airlines and member states fully comply with their obligations.”
The commission blamed ineffective enforcement by European states and unclear wording of the regulations.
A study for the commission found that the regulation appeared to have little effect on the level of delays, cancellations and overbooking.
Brussels said the number of complaints from passengers who say they were not properly compensated has been increasing, the BBC reported
The commission received 4,000 complaints last year while national authorities received more than 18,000 between February 2005 and September last year.
by Phil Davies
Phil Davies
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