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Etihad adds features to website, app
Etihad Airways has more features and personalisation to its website and app.
The improvements to etihad.com and the Etihad Airways mobile app introduce new market-specific payment options, expanded self-service capabilities, and improved loyalty programme features.
Guests can now pay using local payment methods in key markets including India and Europe, modify their bookings through the improved self-service options, and redeem Etihad Guest miles for flights and upgrades.
They also offer a more intuitive booking process with features such as calendar-based fare searches and more local language options.
In the Indian market specifically, customers benefit from Hindi language support and locally preferred payment options.
Etihad Airways says further upcoming improvements to the check-in process and more accurate, timely travel updates are coming.
Frank Meyer, Chief Digital Officer at Etihad Airways, said: “By consistently refining our digital touchpoints, we’ve been able to rapidly implement enhancements that directly benefit our customers.”
Behind these customer-facing improvements, Etihad says it has strengthened its digital infrastructure with streamlined processes, enabling the airline to deploy approximately four releases per week.
It has completed 160 updates so far this year across its web and mobile channels.
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Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
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