Eva Air launches Taiwan’s first 24/7airline customer service

Tuesday, 05 Nov, 2024 0

EVA Air has officially launched 24/7 customer service, offering round-the-clock support in English and Chinese.

This makes EVA Air the first airline in Taiwan to provide this service.

Passengers can call their local EVA Air customer service line anytime for assistance in English or Chinese.

Existing support in local languages will continue to be available during regular service hours.

The airline introduced an AI chatbot in traditional Chinese in 2019.

The chatbot can answer over 500 frequently asked questions, from bookings and flight schedules to baggage allowances and airport information.

The airline plans to expand its live chat service in additional languages to offer more support options for passengers.

To further improve the customer experience, the airline implemented the GENESYS system in 2022, adding a “virtual queue” feature.

Customers can now opt for a callback, allowing the system to hold their place in line so that a representative can return their call in the original queue order.

TravelMole Editorial Team

Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.

The State of Michigan is blessed with the riches of unspoiled nature: the nation’s longest freshwater coastline, lakes that feel like...

The superpower in bed banks for 30 years We are an award-winning and trusted accommodation wholesaler since 1991. We are...

We understand the importance of personal touch We do things a bit differently at Eventsquid. We know that we could...

The Paris 2024 Organising Committee for the Olympic and Paralympic Games is responsible for planning, organising, financing and delivering the...

Swallows and Amazons is a Brazilian adventure tour company run by the husband and wife team of Tania and Mark...

Nium was founded on the mission to build the global payments infrastructure of tomorrow, today. With the onset of the on-demand...

Intrepid Travel is a world leader in sustainable experience-rich travel that has been taking travellers to discover the world’s most amazing places...

Jet2.com is the UK’s third largest airline, flying from ten UK airports to more than 60 destinations across Europe and beyond....

Located in the Mediterranean and connecting Asia and European continents that are separated by the famous Bosphorus, Türkiye is a...

Chargebacks911 offers scalable solutions that are customized for any business of any size in any industry. With the flexibility to...

Holiday Extras is the UK market leader in airport parking, airport hotels, worldwide airport lounges, destination car hire, airport transfers...

Cunard is the operator of luxury cruise ships Queen Mary 2®, Queen Victoria® and Queen Elizabeth®. Renowned for impeccable White...

Celebrating its 30-year anniversary in 2022, Regent Seven Seas Cruises® offers guests An Unrivaled Experience® with every luxury included. Carrying...

We’re the number one choice for travelers to the Greek Islands and Eastern Mediterranean – a fact we love to...

At Wilderness Safaris we believe in creating life-changing journeys and have been doing so for over 39 years. Our purpose...

Atout France guides and supports the French regions with their development strategy and helps set up investment projects in order...

The Mexico Tourism Board serves as the driving force behind Mexico’s global appeal, orchestrating targeted marketing campaigns to showcase the...

Arival advances the business of creating amazing in-destination experiences. We provide events, insights, and community for creators and sellers of...