Fairmont Singapore rolls out touchless tech

Tuesday, 02 Jul, 2020 0

Fairmont Singapore and Swissotel The Stamford are adopting new touchless tech to keep guests safe and healthy as tourism gradually comes back to life.

It is rolling out a contactless check-in and check-out solution via the web or on their mobile device using QR code verification.

Guests can also customise their stay with a variety of different hotel offerings and make payment online for them, to minimise face-to-face interaction.

"We are confident in the long-term future of the hospitality industry, and are ready to welcome our guests back with solutions that address what matters most to them now – their safety and well-being," said Marcus Hanna, GM of Fairmont Singapore and Swissôtel The Stamford.

The hotels are also working on other contactless innovations such as offering payment at the table, and all hotel and concierge information relayed digitally to a guest’s device.

In the future the hotels may discontinue all printed information and make it available digitally only, in keeping with a goal to become more sustainable.

"Our hotels have always embraced a keen spirit towards innovation. We are progressively on the lookout for new technologies that can improve or redefine business operations. In the new normal, it is even more imperative to do so to stay relevant to our customers’ priorities and needs," said Ahmed Disokey, area director of information technology and business innovation.

below social share icons

TravelMole Editorial Team

Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.

This is Jersey. An island shaped by the sea where some of the most astonishing tides in the world circle...

The Mexico Tourism Board serves as the driving force behind Mexico’s global appeal, orchestrating targeted marketing campaigns to showcase the...

The Polish Tourism Organisation (Polska Organizacja Turystyczna – POT) is one of several dozen national tourism organisations operating in the...

Traveltek is the world-leading provider of online solutions for the travel trade, from consumer-facing websites to call centre applications. We...

We are a small-group adventure travel operator offering more than 750 tours in 100 countries, on all seven continents. Our...

Located in the Mediterranean and connecting Asia and European continents that are separated by the famous Bosphorus, Türkiye is a...

Take your clients’ vacation to the next level at Universal Orlando Resort™. With three amazing theme parks – Universal Studios...

Chargebacks911 offers scalable solutions that are customized for any business of any size in any industry. With the flexibility to...

In 2019, Buffalo Tours and Olympus Tours joined the Flight Centre Travel Group (FCTG) family and formed Discova. With the...

In 2024, The Red Sea will be ready to welcome 300,000 guests in line with the completion of 16 hotels...

Travel Outlook, the premier hotel call center™ Travel Outlook is an innovative, custom off-site central reservations office (CRO) service that...

Blue Diamond Resorts consistently goes above and beyond guest expectations by delivering groundbreaking vacation experiences through our exceptional collection of...

ITB Asia, Asia’s Leading Travel Trade Show, is an annually held B2B trade show and convention for the travel industry; it is designed...

Air Transat is Canada’s number one leisure airline. It flies to some 60 international destinations in more than 25 countries...

Destination British Columbia (Destination BC) is a Provincially funded, industry-led Crown corporation that supports a strong and competitive future for BC’s...