Nearly one-third of corporate travel managers acknowledge they don’t know how long it would take to locate employees on the road in the event of a major crisis.
A study by the Global Business Travel Association Foundation in association with Concur found ‘significant gaps’ in ensuring travelers have access to the relevant resources during security threats.
The How to Close Risk Management Loopholes study said 50% of travel managers would be able to contact employees within two hours.
"Research reveals significant gaps in educating travelers about resources available to them and the existence of protocols should the unforeseen happen," said Kate Vasiloff, GBTA foundation director of research.
"Failing to establish and communicate safety measures leaves travelers and organizations vulnerable. As both security threats and technology evolve, even the most robust protocols that once served companies well may now have weaknesses."
Although the majority (85%) of travel programs include some risk management protocols, there is still much room for improvement, GBTA says.
Only 62% of companies give business travelers pre-travel information regarding risk and only just over half provide information on medical and security assistance services.
"If a crisis or incident occurs, it’s critical that businesses be prepared to quickly locate employees and determine who may need assistance," said Mike Eberhard, president of Concur.
