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Goldtrail administrators to ‘consider their position’ over agent refunds
The administrators for Goldtrail have agreed to “consider their position” with regards to agents who refunded clients following their initial advice.
ABTA met with Begbies Traynor yesterday afternoon to discuss inconsistencies in the advice it has given agents.
The administrators originally told agents, through its website, to refund any money they held for untaken Goldtrail holidays back to the relevant customers.
Now Begbies Traynor says agents should pay the money to Goldtrail Travel Limited, in administration, and that customers must claim back money through the ATOL scheme.
An ABTA spokesman said at the meeting the administrators “had agreed with the advice we issued to members yesterday on the current status of refunds and pipeline money and were considering their position concerning agents who refunded clients following their initial advice”.
by Bev Fearis
Bev
Editor in chief Bev Fearis has been a travel journalist for 25 years. She started her career at Travel Weekly, where she became deputy news editor, before joining Business Traveller as deputy editor and launching the magazine’s website. She has also written travel features, news and expert comment for the Guardian, Observer, Times, Telegraph, Boundless and other consumer titles and was named one of the top 50 UK travel journalists by the Press Gazette.
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