Hays Travel has announced two new partnerships to enhance customer service delivery.
It has adopted Trustpilot as its main customer feedback platform and also joined the Institute of Customer Service.
Dame Irene Hays said: “We are committed to delivering an excellent customer experience every time. We are proud that it is what we are known for.”
Hays Travel’s move to Trustpilot from Feefo as its main customer feedback platform has taken several months with an in-depth training programme.
Hays chose Trustpilot for its ease of use and is highly trusted.
All branches now have their own Trustpilot page allowing customers to leave feedback.
It will provide insight into customers’ experience across the UK.
Jo Causon, CEO of The Institute of Customer Service, said: “Membership of the Institute will enable Hays Travel to benchmark against hundreds of organisations.”
Hays Travel will have access to networking opportunities, training, and the Institute’s annual conference and customer service awards.
Dame Irene added: “Providing a positive end-to-end experience is crucial if we are to continue building customer trust and loyalty.”
