Hays Travel has developed a bespoke app to further improve its service to customers.
Launched this month via the App Store and Google Play, the Hays Travel app will allow customers to keep their travel documents in one place, settle balances with secure payments, and add holiday extras such as airport parking and car rental.
Customers can view a countdown to travel, access games, and earn badges via the app.
Hays Travel appointed travel technology experts digitaltravel.io to build the app, following a competitive procurement process.
Dame Irene Hays: “We are delighted to reach the launch stage of this important output in our tech transformation programme.”
“Our app’s interactive features that will further improve our customers’ experience and complement the service our agents provide.
Peter Whittle, digitaltravel.io CEO, co-founded the business in 2021 when he spotted a gap in the market.
He brings 20 years’ experience in travel tech.
“This is a landmark project for digitaltravel.io. The bespoke app we have developed for Hays Travel will offer customers an even better experience and further grow Hays’ brand loyalty,” Whittle said.
During the app’s trial phase, Hays Travel colleagues in retail branches and at its Sunderland Head Office put the new app through its paces, giving the development team valuable feedback
Then followed a successful customer trial phase that involved the app being rolled out across Hays Tavel’s retail divisions.
Branch staff encouraged customers to download and use the app and give feedback on their experience.
