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Holland America not honoring cut-rate tickets
While it may be somewhat routine in the cruise business to honor pricing mistakes, Holland America is throwing that given overboard. The cruise line so far is refusing to honor some cut-rate cruise prices that were a mistake.
Mike Driscoll, editor of the newsletter Cruise Week, told USA Today he suspects the line must face heavy losses if it honors its error.
During a four-day window starting in September, the line accidentally sold cabins on 10 sailings aboard the Noordam from January to April for well below cost.
Cabins that normally cost $1,399 a person showed up in reservation systems for $849.
Holland America says passengers who booked the fares must pay the difference or it will deny them boarding.
“This is not a situation we took lightly,” says Holland America spokeswoman Rose Abello. But the line says it will not honor the cut-rate tickets.
The spokeswoman would not say how many people are affected.
Holland America is offering customers the chance to cancel without penalty and a $100 shipboard credit.
Report by David Wilkening
David
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