HotelPlanner unveils world’s first end-to-end AI hotel booking assistant

Thursday, 31 Oct, 2024 0

HotelPlanner has announced a world’s first of its kind AI powered hotel booking assistant.

HotelPlanner.ai is the first end-to-end AI hotel booking assistant, with fluency in 15 languages.

The AI Assistant will take a call, respond to customer requirements, check the availability and price out suitable rooms.

It can explain the unique nature of the room type, the booking terms and respond to detailed questions.

It can also process a credit card booking.

Then the guest will receive confirmation by text and/or email.

The AI Assistant is able to book prepaid rooms or a pay at hotel rate.

“We launched our gig economy call center during Covid. It’s been incredibly successful with over 7,000 active salespeople but the number of available agents limited our growth,” said Tim Hentschel, Co-CEO, HotelPlanner.

“We used data from over 8,000,000 reservation calls to train AI Voice assistants to not only look after our customers many queries but sell rooms in a streamlined, enjoyable and efficient experience that has never been seen before.”

With access to HotelPlanner’s inventory of over one million properties worldwide. HotelPlanner’s AI Assistants are already looking after the hotel needs of customers that speak English (in multiple variants), Hindi, Mandarin, French, German Spanish and Portuguese.

Greek, Turkish and many more languages will be added soon.

The Assistant can deal with complex queries such as “Hi James, I’m looking for a family friendly hotel, within a 4-hour flight of West Palm Beach, FL. I live on the beach, so I don’t want a beach resort, and I want it to be 4 or 5 stars and have an indoor pool.”

Feedback has been overwhelmingly positive, with praise for its ease of use.

Customers also have the option to talk to a human agent, but this is rare, the company says, due to the quality of service.

Below is an actual transcript from a customer at the end of a booking process:

Customer: Will you be there when I check in?

AI Assistant James: I appreciate you asking, I apologize for the confusion, Derek. I should have been clearer. I’m a virtual assistant.

Customer: And I want to know your name so I can leave a….. Oh, sXXXt! Okay. I was gonna give a great review for you.

AI Assistant James: Really appreciate your kind intention Derek!

“We are incredibly excited to lead the charge in integrating AI into the travel booking experience,” added John Prince, Co-CEO and Co-Founder of HotelPlanner.

“HotelPlanner.AI not only simplifies the booking but as our AI Assistants continue to learn they will only get better. Now our human call center team can look after customers with the more complicated and higher value bookings.”

Ahead of the holiday season, HotelPlanner announced that proceeds generated from any booking taken by special AI Assistant Santa Claus will be donated to Toys for Tots, ensuring that children in need receive gifts this season.

“We believe that technology should serve a greater purpose,” added Hentschel.

“By connecting travelers with Santa and supporting a wonderful cause, we are excited to make this holiday season memorable for all.”

HotelPlanner.AI is now live.

For more information, or to talk to the AI Assistant: Hotelplanner.ai

Learn more about : Hotelplanner ( N. America )

TravelMole Editorial Team

Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.