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How to manage customer complaints
ABTA is inviting members to an in-depth workshop on managing customer complaints.
The event is aimed at owners, directors, team leaders and managers in customer care, customer relations and operations, who are responsible for developing, or influencing, and implementing complaints handling strategy.
"Delegates will work through the journey of a complaint, learning about their legal liabilities, how ABTA’s Code of Conduct works in practice, how to best prepare for arbitration and to manage complaints through effective use of evidence," said ABTA.
The event is being held on March 19 at ABTA’s Park Street offices.
Bev
Editor in chief Bev Fearis has been a travel journalist for 25 years. She started her career at Travel Weekly, where she became deputy news editor, before joining Business Traveller as deputy editor and launching the magazine’s website. She has also written travel features, news and expert comment for the Guardian, Observer, Times, Telegraph, Boundless and other consumer titles and was named one of the top 50 UK travel journalists by the Press Gazette.
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