Australia flag carrier Qantas has suffered an expensive ‘mistake fare’ glitch.
However, the airline has vowed to honour the bookings – sort of.
Last week, a coding error had return first class flights – normally priced at $20,000 – on ‘sale’ for less than $5,000.
The error went unnoticed for about eight hours.
By the about 300 customers had made bookings.
It represented a discount of about 85%.
The airline said it will honour the bookings, but for business class, or customers can opt for a full refund.
They were mostly for long haul flights to the US between September 2024 and June 2025.
“Unfortunately, this is a case where the fare was actually too good to be true,” the airline said.
Even though it is no longer for first class, the price paid is still a bargain for business class service.
“As a gesture of goodwill, we’re rebooking customers in business-class at no additional cost.”
