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India mandates involuntary downgrade compensation
Sunday, 26 Jan, 2023
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India’s air regulator issued new reimbursement rules for involuntary downgrades.
The Directorate General of Civil Aviation ordered airlines to pay back 75% of the original cost of a domestic ticket including taxes.
It is applicable when a passenger is downgraded to a lower class of service.
For international flights, it ranges from 30-75%.
This is dependent on the length of the flight.
The 75% compensation is for flights of more than 3,500 km.
The DGCA amended the Civil Aviation Requirement (CAR) Section-3 regulations.
It took action after complaints of many passengers being sold ‘unserviceable’ seats.
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