India mandates involuntary downgrade compensation


India mandates involuntary downgrade compensation

Friday, 26 Jan, 2023 0

India’s air regulator issued new reimbursement rules for involuntary downgrades.

The Directorate General of Civil Aviation ordered airlines to pay back 75% of the original cost of a domestic ticket including taxes.

It is applicable when a passenger is downgraded to a lower class of service.

For international flights, it ranges from 30-75%.

This is dependent on the length of the flight.

The 75% compensation is for flights of more than 3,500 km.

The DGCA amended the Civil Aviation Requirement (CAR) Section-3 regulations.

It took action after complaints of many passengers being sold ‘unserviceable’ seats.

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