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InteleTravel opens agent contact centre
InteleTravel has expanded its team with the opening of a UK-based contact centre for homeworking agents.
The centre will have fully trained staff with detailed knowledge and experience of the UK travel industry, offering a total of 169 hours of advisor support every week.
The new team is in addition to the 100 InteleTravel support staff who are automatically connected to UK advisors through its telecommunications systems and proprietary technology platform.
Staff in the contact centre will be on hand to help agents with operational issues, information on suppliers, products and destinations, and assist with any cancellations, refunds and transfer bookings.
Telephone support at the contact centre will be available on Mondays to Fridays from 08:00 to 23:00, on Saturdays from 10:00 – 23:00 and Sundays from 12:00 – 23:00.
Live chat is available daily from 11:00 – 21:00.
The expansion is the latest phase of growth of InteleTravel, which has seen it recruit 10,500 agents since launching in the UK three years ago.
November revenues were up 51%, compared with the same period in 2019, with InteleTravel having been granted an Air Travel Organiser’s Licence (ATOL) just four weeks ago.
"With revenues growing at pace, and the preferred partner portfolio expanding rapidly, now is a good time to extend the agent support, and it’s a big step in the right direction for Inteletravel," said UK director Tricia Handley-Hughes.
"Agents who need help with their bookings are able to speak to local UK staff who fully understand UK issues."
InteleTravel will embark on its next phase of expansion, into Ireland, in 2022.
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