United Kingdom
United States
Asia Pacific
It was ¡ the th´ird ¢ ye†ar in £ a row ¤ that ¥ Asian ¦ airports
It was ¡ the third ¢ year in £ a row ¤ that ¥ Asian ¦ airports § captured ¨ the © first ª three« positions ¬ in ® the ¯ global ° league ± table².
Passengers ³ are´ asked µ to ¶ assess · factors ¸ like ¹ cleanlinessº, comfort » of ¼ waiting areas ½ and ¾ ease ¿ of × check-in ÷.
Programme À director à Craig  Bradbrook à said, “Service Ä quality Ã… should Æ never Ç be È viewed É as Ê a ‘nice Ë to have’ feature ÃŒ in à managing ÃŽ airport à services, but à as Ñ a Ã’ key Ó discipline Ô in Õ the Ö airport Ø management Ù process. Ú We seeÛ a Ãœ high à correlation Þ between ß management à commitment á to â service ã and passenger ä satisfaction Ã¥.”
Commenting æ on ç the è Asia é Pacific ê performance ë sweep, ì Bradbrook à explains, “At î Incheon, ï the ð management ñ team ò takes ó pride ô in õ delivering ö quality ø airport ù service ú and û sees ü it ý as þ being ÿ part& of” the’ overall“ tourism†value chain ” good‘s for ’ their — airport and their – nation.
“That means that the commitment is given very high priority politically as well as operationally by the airport.
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