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Loganair deploys taskforce to locate lost baggage
Regional airline Loganair, has set up a baggage task force to help minimise travel disruption.
It is sending staff to various airports to help alleviate baggage logjams.
The group of employees will work to find the luggage belonging to customers impacted by recent travel disruption at major hub airports and partner airlines.
Most of the baggage issues affecting Loganair have been caused by staffing and baggage system overloads at hub airports.
Loganair says it has a strong track record of baggage handling and recovery, especially at airports where it carries out its own baggage handling in Scotland’s Highlands and Islands.
Jonathan Hinkles, Chief Executive of Loganair, said: “We couldn’t sit back and watch airport disruption in recent weeks without getting stuck in to find solutions ourselves.
“Our baggage task force has already driven to the hub airports most affected, working through hundreds of bags.”
Loganair says it is now seeing a marked reduction in baggage issues and complaints, and expects the situation to further improve over the coming weeks.
Hinkles added: “As ever, we are grateful to our customers for their continued patience at this time and we are confident that our new task force will help solve challenges currently faced across the travel sector.”
Ray Monty
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