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More than half of TripAdvisor users avoid hotels with no reviews
Hotels with no reviews could be losing bookings, according to the travel information site TripAdvisor, which said that its latest survey showed that more than half of its users would only book a hotel with reviews.
The global study, conducted in partnership with Ipsos MORI amongst 23,000 TripAdvisor uses worldwide, found that 72% of users always or frequently read revises before making a decisions on places to stay and eat, or things to do.
Four out of five participating travellers always or frequently read reviews before booking accomodation.
Nearly eight out of 10 TripAdvisor users are more likely to book a hotel with a higher ‘bubble rating’ when choosing between two similar properties, and 52% said they would never book a hotel with no reviews at all.
Across hotel, restaurant and attraction reviews, 85% of participants said the reviews they read on TripAdvisor accurately reflected their experience, with 86% agreeing that TripAdvisor made them feel more confident in their booking decisions.
"These findings show how important travellers find real perspectives from real people when they are planning their trips," said Becky Foley, senior director, trust and safety at TripAdvisor.
When researching their travel, respondents indicated that the most important thing they are looking for when reading reviews is recent content. They want to know that what they are reading is a fresh perspective by a fellow traveller, with 78% focusing on the most recent reviews.
Nearly four out of 10 respondents said the ignored extreme comments, and 55% said they read multiple reviews across several pages to get an overall sense of people’s opinions. On average, TripAdvisor users read nine reviews before making a decision on booking a hotel or a restaurant.
Linsey McNeill
Editor Linsey McNeill has been writing about travel for more than three decades. Bylines include The Times, Telegraph, Observer, Guardian and Which? plus the South China Morning Post. She also shares insider tips on thetraveljournalist.co.uk
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More than half of TripAdvisor users avoid hotels with no reviews
Hotels with no reviews could be losing bookings, according to the travel information site TripAdvisor, which said that its latest survey showed that more than half of its users would only book a hotel with reviews.
The global study, conducted in partnership with Ipsos MORI amongst 23,000 TripAdvisor uses worldwide, found that 72% of users always or frequently read revises before making a decisions on places to stay and eat, or things to do.
Four out of five participating travellers always or frequently read reviews before booking accomodation.
Nearly eight out of 10 TripAdvisor users are more likely to book a hotel with a higher ‘bubble rating’ when choosing between two similar properties, and 52% said they would never book a hotel with no reviews at all.
Across hotel, restaurant and attraction reviews, 85% of participants said the reviews they read on TripAdvisor accurately reflected their experience, with 86% agreeing that TripAdvisor made them feel more confident in their booking decisions.
"These findings show how important travellers find real perspectives from real people when they are planning their trips," said Becky Foley, senior director, trust and safety at TripAdvisor.
When researching their travel, respondents indicated that the most important thing they are looking for when reading reviews is recent content. They want to know that what they are reading is a fresh perspective by a fellow traveller, with 78% focusing on the most recent reviews.
Nearly four out of 10 respondents said the ignored extreme comments, and 55% said they read multiple reviews across several pages to get an overall sense of people’s opinions. On average, TripAdvisor users read nine reviews before making a decision on booking a hotel or a restaurant.
Linsey McNeill
Editor Linsey McNeill has been writing about travel for more than three decades. Bylines include The Times, Telegraph, Observer, Guardian and Which? plus the South China Morning Post. She also shares insider tips on thetraveljournalist.co.uk
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James Jin: Didatravel’s Journey from China to Global Reach and the Impact of AI on Travel
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Florida Tourism’s Next Frontier: Dana Young on Expanding Beyond the Classics
Patrick Harrison on Tampa Bay Tourism’s Resilience and Marketing Strategy
Bubba O’Keefe on Clarksdale’s Vibrant Music Scene
Commemorating Elvis and Embracing Tupelo’s Culture with Jennie Bradford Curlee
Craig Ray and the Expansion of the Blues Trail
Presenting Mississippi’s Cultural Trails with Katie Coats
Robert Terrell: A Journey Through BB King’s Influence
Rochelle Hicks: Celebrating Mississippi’s Musical Legacy
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