Passengers take aim at Ryanair boarding pass ‘fee’


Passengers take aim at Ryanair boarding pass ‘fee’

Thursday, 05 Dec, 2023 1

Ryanair is denying it is using a sneaky trick to charge customers for printing boarding passes.

Customers have been complaining that digital boarding passes were only available if they paid up to £21 to choose a seat allocation.

Passengers can select a randomly allocated seat but it will not give then a boarding pass, several customers posted online.

Instead, they have to queue for one at check-in.

The airline rejects the accusation it charges for boarding passes but hasn’t refuted what passengers have said in their complaints.

“All Ryanair passengers can pay for a reserved seat if they so wish or if passengers wish to avoid this seat fee, they can select a randomly allocated seat entirely free of charge,” a Ryanair spokesperson said.

Customer complaints have been flooding social media in the past few days.

One post on X said: “When and why did you start this carry on? I now have to QUEUE to collect my boarding pass at the airport?”

“I can’t believe your new policy of not allowing passengers to create a boarding pass unless they buy a seat, forcing them to join a check-in queue. Scandalous,” another said.

“The app said if I opted for a free random seat  I’d have to go to check-in to get a paper boarding pass, which I’ve never seen before,” passenger Neil Buckley told the BBC.

“If you wanted a digital boarding pass, it said you had to pay for a reserved seat. I was really annoyed.”

One passenger posted on social media that Ryanair staff said the new policy was for the last 20 passengers checking in for a flight.

They said the policy was quietly introduced in the past few days.

It comes as the government held a public consultation and looks at restricting drip pricing and improving price transparency.



Related News Stories:  



 


profileimage

TravelMole Editorial Team

Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.



Most Read

Bubba O’Keefe on Clarksdale’s Vibrant Music Scene

Commemorating Elvis and Embracing Tupelo’s Culture with Jennie Bradford Curlee

Craig Ray and the Expansion of the Blues Trail

Presenting Mississippi’s Cultural Trails with Katie Coats

Robert Terrell: A Journey Through BB King’s Influence

Rochelle Hicks: Celebrating Mississippi’s Musical Legacy

Exploring Jacksonville with Katie Mitura: The Flip Side of Florida

Tricia Handley-Hughes of Inteletravel announces the location for the TravelQuest 2025 conference

Insights from James Ferrara on Inteletravel’s Growth and Future

Tricia Handley-Hughes on Inteletravel’s Growth and Challenges

Tony from Gatto’s Pizza on Columbus’s Unique Pizza Trail

Sophia Hyder Hock on Global Social Inclusion in Tourism
TRAINING & COMPETITION

Our emails to you has bounced travelmole.com Or You can change your email from your profile Setting Section

Your region selection will be saved in your cookie for future visits. Please enable your cookie for TravelMole.com so this dialog box will not come up again.

Price Based Country test mode enabled for testing United States (US). You should do tests on private browsing mode. Browse in private with Firefox, Chrome and Safari

true