Princess Cruises has announced the relaunch of its agent training platform, OneSource.com.
The revamped platform has an all-new user-friendly interface to help travel agents navigate all aspects of making a Princess Cruises booking
The key enhancements include:
Upgraded Customer Service Hub: Agents can now access a comprehensive library of FAQs and detailed guides, providing 24/7 support and reducing the need to contact Princess Cruises’ customer service team via phone or live chat.
Expanded Training: A wealth of fresh content includes updated guides on Princess’ booking systems, such as POLAR and Plane Sailing, as well as brand-new destination content.
Educational Videos: A new webinar page provides access to a library of eight new bitesize training videos, in addition to direct links to the Princess Cruises Sales YouTube channel, which features 29 new training guides.
Centralised brand updates: New pages showcase Princess Cruises’ latest launches, press releases, and upcoming ship visits.
Site Tour Overview: This new feature provides navigation detailing how agents can access information and resources on the platform with ease.
Hayley Moore, sales director Princess Cruises UK and Europe, said: “The relaunch of OneSource is a significant milestone in supporting travel agents.”
“We’ve tailored OneSource to provide the most relevant and engaging content, ensuring agents feel confident and well-equipped.”
Travel agents can access Princess Cruises’ training platform here.
