Princess Cruises relaunches agent platform

Thursday, 31 Oct, 2024 0

Princess Cruises has announced the relaunch of its agent training platform, OneSource.com.

The revamped platform has an all-new user-friendly interface to help travel agents navigate all aspects of making a Princess Cruises booking

The key enhancements include:

Upgraded Customer Service Hub: Agents can now access a comprehensive library of FAQs and detailed guides, providing 24/7 support and reducing the need to contact Princess Cruises’ customer service team via phone or live chat.

Expanded Training: A wealth of fresh content includes updated guides on Princess’ booking systems, such as POLAR and Plane Sailing, as well as brand-new destination content.

Educational Videos: A new webinar page provides access to a library of eight new bitesize training videos, in addition to direct links to the Princess Cruises Sales YouTube channel, which features 29 new training guides.

Centralised brand updates: New pages showcase Princess Cruises’ latest launches, press releases, and upcoming ship visits.

Site Tour Overview: This new feature provides navigation detailing how agents can access information and resources on the platform with ease.

Hayley Moore, sales director Princess Cruises UK and Europe, said: “The relaunch of OneSource is a significant milestone in supporting travel agents.”

“We’ve tailored OneSource to provide the most relevant and engaging content, ensuring agents feel confident and well-equipped.”

Travel agents can access Princess Cruises’ training platform here.

Learn more about : Princess Cruises ( United Kingdom )

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Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.

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