United Kingdom
United States
Asia Pacific
Qantas customers still have $400 million in unclaimed Covid flight credits
Qantas says customers have one last chance to redeem Covid flight credits.
Customers are still sitting on more than $400 million in unclaimed credits.
Qantas urged customers to exchange their Covid flight credits or get a refund before they expire at the end of the year.
The booking expiry date has already been extended three times.
Overall, Qantas Group airlines issued about $2 billion worth of travel credits since the pandemic.
“We know the credits system has been challenging because of putting millions of bookings in a holding pattern for up to three years,” chief customer officer Markus Svensson said.
After heavy criticism, the airline made several changes to make it easier for customers to claim refunds and rebook.
“If customers prefer a refund we’re putting additional processes in place to help with that.”
Qantas has added a new Find My Credit function in the website to help speed up processing.
The airline is also offering double Frequent Flyer points when customers use credits to rebook flights until July 31.
Learn more about : Qantas ( United Kingdom )
TravelMole Editorial Team
Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
Mark Jaronski of Explore Georgia on FIFA World Cup 2026
Connecting Small Businesses to Global Tourism Markets: Nate Huff of Tourism Exchange
North Carolina’s Resilience: Wit Tuttell on Recovery and Tourism
Kittipong Prapattong’s Plan for Thailand’s Tourism Growth: Taxes, Visas, and Campaigns
James Jin: Didatravel’s Journey from China to Global Reach and the Impact of AI on Travel
Darien Schaefer on Pensacola’s Evolution: From Small Town to Global Destination
Florida Tourism’s Next Frontier: Dana Young on Expanding Beyond the Classics
Patrick Harrison on Tampa Bay Tourism’s Resilience and Marketing Strategy
Bubba O’Keefe on Clarksdale’s Vibrant Music Scene
Commemorating Elvis and Embracing Tupelo’s Culture with Jennie Bradford Curlee
Craig Ray and the Expansion of the Blues Trail
Presenting Mississippi’s Cultural Trails with Katie Coats
BA suspending all Heathrow to Abu Dhabi flights
Turkish Airlines flight in emergency landing after pilot dies
Unexpected wave rocks cruise ship
Woman dies after going overboard in English Channel
Foreign Office issues travel advisory for winter sun destinations