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Qantas customers still have $400 million in unclaimed Covid flight credits
Qantas says customers have one last chance to redeem Covid flight credits.
Customers are still sitting on more than $400 million in unclaimed credits.
Qantas urged customers to exchange their Covid flight credits or get a refund before they expire at the end of the year.
The booking expiry date has already been extended three times.
Overall, Qantas Group airlines issued about $2 billion worth of travel credits since the pandemic.
“We know the credits system has been challenging because of putting millions of bookings in a holding pattern for up to three years,” chief customer officer Markus Svensson said.
After heavy criticism, the airline made several changes to make it easier for customers to claim refunds and rebook.
“If customers prefer a refund we’re putting additional processes in place to help with that.”
Qantas has added a new Find My Credit function in the website to help speed up processing.
The airline is also offering double Frequent Flyer points when customers use credits to rebook flights until July 31.
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Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
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