Qantas introduces flat fee for credit cards

Thursday, 11 Apr, 2006 0

Qantas said today it would introduce a cash payment option on qantas.com and move to a flat fee for credit card payments from 24 May 2006.

Qantas Group General Manager Sales and Distribution Rob Gurney said Qantas was the first airline to offer a BPay payment option on its web site. “We are committed to making the booking process as convenient as possible for the growing number of people using qantas.com to book travel,” Mr Gurney said.

“Introducing BPay gives our customers the choice of cash or credit card payment facilities,” he said. “Customers can purchase tickets, using BPay, up to seven days before departure, which is the timeframe required for BPay payment processing on Qantas web bookings.”

Mr Gurney said that the airline’s credit card surcharge from 24 May would be $4.40 for domestic and trans-Tasman bookings and $12 for international bookings, charged per passenger per booking and covering all sectors in the booking.

“The change from our current percentage based credit card surcharge is simpler for customers, who will know from the outset the cost of using a credit card to buy an airfare.

“The flat rate will mean that some customers will pay less in fees,” he said. “For others the cost may be slightly more, however BPay will provide an alternative payment method where no fees apply.”

Mr Gurney said BPay was the latest feature on qantas.com. “We are continuing to invest in qantas.com to meet customer demand for online selfservice,” he said. “We will be adding new servicing options mid-year including online check-in and the ability to book more complex multiple-sector journeys on qantas.com.”

Graham Muldoon

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