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Qatar Airways equips 15,000 cabin crew with digital customer service tools
Qatar Airways is leveraging more tech to enable its cabin crew to deliver a more personalised passenger experience.
In its initial phase, the application offers real-time insights on flight information, and customer and service information.
This allows flight attendants to view passengers’ profiles, including privilege club members and oneworld members, as well as all special service requests and preferences.
The application also provides access to up to date digital training materials.
In the coming months, Qatar Airways will have reached the first milestone in this phase of digital transformation by providing Cabin Crew with more than 15,000 mobile devices.
The airline will complete the roll-out of the new project in multiple stages, with plans to expand its scope to Hamad International Airport and overseas airports and lounges.
“We, are incredibly excited to introduce a new phase in the airline’s digital transformation, especially one that will enhance our onboard experience,” said Group CEO, Engr Badr Mohammed Al Meer.
“This project is a defining step towards a more connected and insightful interaction between our customers and staff.”
The airline has taken major steps in its digital transformation this year, including collaboration with Google Cloud to explore data analytics and artificial intelligence solutions.
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Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
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