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Rolling the dice over a place to stay
Despite having a long-standing reservation and already paying for their room, the just-wed couple were told there was nothing available at their sold-out hotel in Las Vegas.
As the unhappy couple illustrated, overbooking is a regular occurrence in Las Vegas, despite its nearly 129,000-room inventory, according to a report in the Las Vegas Review-Journal.
“Sources attribute overbooking primarily to hotel operators’ collective desire to run as close to 100% occupancy as possible,” the newspaper said.
Hotels rely on no-shows, early departures and cancellations to accommodate customers who might otherwise be turned away.
The standard compensation for being dumped: one free night’s stay at another local property, and transportation to and from the intended hotel.
Some hotels have been throwing in extras such as free meals or show tickets.
Report by David Wilkening
David
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