United Kingdom
United States
Asia Pacific
Royal Caribbean’s advice for marooned passengers
LONDON – The closure of the UK, Irish and northern European airports by the Icelandic ash cloud affected around six percent of guests trying to join a Celebrity Cruises, Royal Caribbean International or Azamara Club Cruises vessel globally.
This includes both those trying to complete return travel at the end of a cruise, or journeys to a ship to embark on a cruise.
Guests who booked a fly/cruise package directly with Celebrity Cruises, Royal Caribbean International or Azamara Club Cruises are being offered alternative travel arrangements to join the ship mid-cruise, if possible.
If this cannot be achieved, guests are being offered a full refund of their cruise fare in the form of a future cruise credit or an alternative fly/cruise.
Fly/cruise guests who booked with a tour operator, and not directly with Royal Caribbean Cruises, should contact their booking partner.
To support guests who were unable to join their sailing, Royal Caribbean Cruises will work with cruise-only guests who have not booked as part of a package to file a claim with their travel insurance and contact the airline they booked with directly.
Royal Caribbean Cruises said it is making every effort to assist cruise-only guests with the information and services they require.
Additional assistance to affected guests includes offering day-room hotel accommodation, assistance booking hotel accommodation, and dedicated help desks in hotels and airports in impacted destinations.
Ian Jarrett
Tony from Gatto’s Pizza on Columbus’s Unique Pizza Trail
Sophia Hyder Hock on Global Social Inclusion in Tourism
Sustainable Tourism: Don Welsh on Community Values and Global Collaboration
Jane Cunningham: Enhancing European Engagement in Tourism
Kristin Dunne: Navigating Destination Strategy
Revolutionizing Mobile Connectivity: Boris Bijlstra on HUBBY eSIM
Capturing Glasgow’s Vibrancy: An Interview with Susan Deighan, Chief Executive of Glasgow Life
Lebua Hotel & Resorts: Rajan Khurana on Hospitality and Bangkok’s Charms
Sustainable Tourism and Growth: Insights from Chiravadee Khunsub from Tourism Authority of Thailand
Revolutionizing Travel: SmartSIM USA’s Dale Takio Unveils the Power of E Sims
TravelMole Interview with Hishan Singhawansa, Deputy CEO of Cinnamon Hotels & Resorts, Sri Lanka
Unveiling the Essence of Magari Tours: A Dive into Authentic Italian Experiences
EU airports bring back 100ml liquid rule
CLIA: Anti-cruise demos could cause itinerary changes in Europe
Co-pilot faints, easyJet flight issues ‘red alert’
Dozens fall ill in P&O Cruises ship outbreak
Woman dies after getting ‘entangled’ in baggage carousel