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Running late? Orbitz will tell your hotel
Orbitz announced the company is launching a hotel notification service for customers who book a package (flight and hotel) through the Web site.
If their flight is delayed, Orbitz says it will personally call customers and with their permission alert the hotel to let the front desk know they will be arriving late.
In addition to late arrivals, OrbitzTLC works for customers who may not make it at all to their hotel. If a flight is cancelled, Orbitz will personally call customers and with their permission work to rebook affected customers at a new hotel.
“We are now working to ensure that your hotel stay will be honored if your flight is delayed, one more way the high-tech, human touch of OrbitzTLC serves our customers,” said Randy Wagner, Chief Marketing Officer, Orbitz Worldwide.
The new OrbitzTLC hotel alerts works this way:
When booking a package (hotel and flight), customers need to include a mobile phone number in their “traveler profile” so that they can be reached in-transit. The OrbitzTLC Center will monitor the flights of customers who book hotel + flight trips and flag arrival delays that could mean late arrival to a hotel after midnight.
OrbitzTLC Agents will personally contact customers via their cell phone to inquire if they would like Orbitz to call ahead to their hotel to ensure their reservation is honored.
Once receiving customer consent, OrbitzTLC Agents will call ahead to a customer’s hotel to inform the property of the late guest arrival and ensure their reservation is honored.
Since launching its website www.orbitz.com to the general public in June 2001, Orbitz has become the third largest online travel site based on gross travel bookings
Report by David Wilkening
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