Sabre launches Concierge.AI for hotels


Sabre launches Concierge.AI for hotels

Tuesday, 18 Jun, 2024 0

Sabre has launched SynXis Concierge.AI, a Generative AI customer service focused solution for hotels.

This is Sabre Hospitality’s first deployment of Generative AI.

It is powered by new content from inputs such as text, images, and code.

Sabre says Concierge.AI provides detailed, accurate responses to specific customer queries.

Initially, SynXis Concierge.AI is being used by Sabre’s Customer Care and Delivery (CCD) team to enhance customer service delivery.

The entire CCD team has access to Concierge.AI, ready to handle various customer interactions including questions, requests, and problem resolution.

“SynXis Concierge.AI will significantly elevate the customer service experience by providing swift and accurate resolutions,” said Scott Wilson, President, Sabre Hospitality.

Sabre Hospitality plans to integrate SynXis Concierge.AI into the Community Portal to enhance self-service capabilities.

Sabre is also exploring its application in existing products.

“Generative AI represents a monumental leap in technology for the hospitality industry,” said Amy Read, VP of Innovation at Sabre Hospitality.

“With SynXis Concierge.AI, we are unlocking new opportunities for driving operational efficiency and personalising the guest experience.”

Sabre says it has the data and connectivity to maximise Generative AI’s potential.

 

Related News Stories:  China Southern Airlines to launch nonstop Budapest flights     Singapore Airlines renews Sabre network planning deal     Norse Atlantic Airways marks inaugural Athens flight to New York JFK     Visit California – TravelMole    



Related News Stories:  Sabre Hospitality launches SynXis Concierge.AI: revolutionizing ...     Sabre Hospitality Launches SynXis Concierge.AI     Sabre Hospitality deploys first generative AI tool | PhocusWire     Latest News: Stay Informed with Sabre Hospitality Updates « Sabre     Sabre Hospitality to Showcase SynXis Concierge.AI at HITEC 2024     How a Hackathon led to Sabre's First AI Product for Hotels     Sabre Corporation reports Q2 revenue and EBITDA | Apurva Mathur ...     How Sabre Is Using AI to Transform the Travel Industry     Google and Sabre say that AI will be a travel essential: Travel Weekly     The Wrap: Narita is world's first AI airport with launch of chatbot ...    



Learn more about :   Sabre Travel Network ( United Kingdom )  



 


profileimage

TravelMole Editorial Team

Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.



Most Read

Mark Jaronski of Explore Georgia on FIFA World Cup 2026

Connecting Small Businesses to Global Tourism Markets: Nate Huff of Tourism Exchange

North Carolina’s Resilience: Wit Tuttell on Recovery and Tourism

Kittipong Prapattong’s Plan for Thailand’s Tourism Growth: Taxes, Visas, and Campaigns

James Jin: Didatravel’s Journey from China to Global Reach and the Impact of AI on Travel

Darien Schaefer on Pensacola’s Evolution: From Small Town to Global Destination

Florida Tourism’s Next Frontier: Dana Young on Expanding Beyond the Classics

Patrick Harrison on Tampa Bay Tourism’s Resilience and Marketing Strategy

Bubba O’Keefe on Clarksdale’s Vibrant Music Scene

Commemorating Elvis and Embracing Tupelo’s Culture with Jennie Bradford Curlee

Craig Ray and the Expansion of the Blues Trail

Presenting Mississippi’s Cultural Trails with Katie Coats
TRAINING & COMPETITION

Our emails to you has bounced travelmole.com Or You can change your email from your profile Setting Section

Your region selection will be saved in your cookie for future visits. Please enable your cookie for TravelMole.com so this dialog box will not come up again.

Price Based Country test mode enabled for testing United States (US). You should do tests on private browsing mode. Browse in private with Firefox, Chrome and Safari