Sabre has launched SynXis Concierge.AI, a Generative AI customer service focused solution for hotels.
This is Sabre Hospitality’s first deployment of Generative AI.
It is powered by new content from inputs such as text, images, and code.
Sabre says Concierge.AI provides detailed, accurate responses to specific customer queries.
Initially, SynXis Concierge.AI is being used by Sabre’s Customer Care and Delivery (CCD) team to enhance customer service delivery.
The entire CCD team has access to Concierge.AI, ready to handle various customer interactions including questions, requests, and problem resolution.
“SynXis Concierge.AI will significantly elevate the customer service experience by providing swift and accurate resolutions,” said Scott Wilson, President, Sabre Hospitality.
Sabre Hospitality plans to integrate SynXis Concierge.AI into the Community Portal to enhance self-service capabilities.
Sabre is also exploring its application in existing products.
“Generative AI represents a monumental leap in technology for the hospitality industry,” said Amy Read, VP of Innovation at Sabre Hospitality.
“With SynXis Concierge.AI, we are unlocking new opportunities for driving operational efficiency and personalising the guest experience.”
Sabre says it has the data and connectivity to maximise Generative AI’s potential.
