ABTA is inviting senior people in the travel industry to join an ‘advanced level’ seminar on how to manage customer complaints.
The seminar is aimed at owners, directors, team leaders and managers in customer care, customer relations and operations.
The event, on June 4 at ABTA’s London offices, follows previous workshops on complaints handling.
Participants will get advice on how to tailor their complaints processes, top tips on managing complaints through social media channels, and a better understanding of legal liability and the Code of Conduct.
A panel of experienced industry professionals will go through real life scenarios.
For further information about this event and to register, click here.
